RETOOLED PROGRAM FAQ

FAQ

CONTACT US
customerservice@dmoscollective.com
1-833-DIG-DMOS

RETOOLED PROGRAM

What is the retooled program?

Our shovels are built to last, but sometimes owning that shiny new DMOS is a drive you can’t ignore. We offer you that excuse with our trade-in and trade up program, which provides up to 35% trade-in credit toward the purchase of a new model DMOS eligible on dmoscollective.com. All you have to do is send us your used DMOS and in return we will give you 35% off trade-in credit.


Where can I trade in my used DMOS gear?

Trade-ins can be mailed directly to us or if you live in the Jackson/Alpine, WY area you can stop by our HQ to drop off your gear as well. Just shoot us an email or call us to set up a good time to drop it off. For both scenarios we ask that you fill out the Retooled Program form and if able, print it out and include it with your package. We do not cover the cost of shipping to send your DMOS gear back to us. Please ship all packages with printed form inside to the below address:

DMOS Collective HQ
102 Spruce Street
PO Box 2916
Alpine, WY 83128

 

Can I trade in any type of DMOS product?

Almost, but not everything. We won’t accept used shirts, hats, gloves or towels.


What condition do the items need to be in before I trade them in?

Part of our ethos is that we don’t believe in disposable culture. So, even after our tools first owner, many of them have a whole lot of adventures left in them regardless if they have chipped paint or a bent blade. We will fix it and resell it! 


How does trade in by mail work?

We accept used DMOS gear that functions perfectly and is in good condition. When you send us your used gear, we will give you credit that can be used on dmoscollective.com. We are trying to reduce unnecessary packaging and shipping, so please note that items will not be returned to customers once received.

Here are the 4 important steps you need to take to trade in your used DMOS gear:

  1. Fill out the online Retooled form, print it out, and include it with your package to us. This is how we will be able to contact you once your product is received at our warehouse. 
  2. We are a small team and shipping plus processing could take up to 2 weeks. Rest assured we will reach out with your credit as soon as we are completed with the intake process.
  3. We’ll send you the credit for any gear that meets our Retooled Program requirements.
  4. The credit will only be usable for purchases on dmoscollective.com. There are no exceptions for this. 

 

Can I send you more than one used item?

YES. We will happily accept as much used DMOS gear that you have. You will receive 35% store credit per each item you send us (as long as it falls under our program requirements.)

Where can I use my credit I receive from my traded in DMOS items?

Store credit will only be applicable on dmoscollective.com. The credit will never expire and it unfortunately cannot be used on any DMOS dealer or partner sites nor can it be combined with any other discounts. 

Can you send me a label to ship my used DMOS gear back to you?

We unfortunately cannot cover the cost of shipping to us and do not provide pre-paid labels. We ask that you ship your product to the below address:

DMOS Collective HQ
102 Spruce Street
PO Box 2916
Alpine, WY 83128

 

Looking to buy retooled gear? Shop our current selection here

Fill out your Retooled Program form here to send us your used gear!